When will I receive my order?
It takes 2-7 business days to process your order. Orders are shipped via USPS, UPS or FedEx. Please see your confirmation email for more details and tracking information. Click here to track your order.
I have a problem with my order – what should I do?
Please send us a short description of the error, pictures, and order number within 15 days after receiving the order. Send it to firstname.lastname@example.org.
Please note that there’s no need to return damaged products – simply send us a few photos.
Do you accept returns?
We do not accept returns. Please check the size guide available in the product description to make sure you order a correct size.
If you received a damaged product, we ask that you please send us a short description of the error, pictures, and order number within 15 days after receiving the order. Send it to email@example.com
Can I cancel my order? / Can I make changes to the order?
All orders are final – we cannot cancel orders once they have started production.
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees. We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of order being lost in transit and make delivery of the order smoother.
It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office – in most cases, it is the fastest way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help.
Make sure you report the problem within 15 days after estimated delivery time – If reported outside of this time frame, unfortunately, we will not be able to help with locating the order.
Get in touch with us – firstname.lastname@example.org